New York City skyline at night
Available for new opportunities
Jacob Mermelstein

Jacob Mermelstein

Driving Enterprise Cloud & AI·Product Operations Leader & Founder

Enter portfolioLinkedIn
Product Operations·
Enterprise Cloud·
Google Cloud Platform·
Data & AI·
Program Delivery·
Portfolio Governance·
Agile Delivery·
Product Operations·
Enterprise Cloud·
Google Cloud Platform·
Data & AI·
Program Delivery·
Portfolio Governance·
Agile Delivery·
01 / About

About Me

Jacob Mermelstein

American Express · Enterprise Data & AI
Based in New YorkEnterprise + StartupsOpen to opportunities

I lead program operations for American Express's enterprise cloud modernization, turning ambitious multi-year roadmaps into things that actually ship. I work at the operating layer, where governance, dependencies, and dozens of moving parts have to line up before anything reaches production.

I take complicated, cross-functional problems and give them shape, rhythm, and a path to done.

Currently
Modernizing enterprise cloud at American Express
Building products on the side
Exploring enterprise AI & agentic systems
Learn more about me
Experience→Focus areas→LinkedIn→AI Companion→Contact→
02 / Track Record

Experience

American Express
Digital Product Operations · Enterprise Data & AI
Dec 2022 to Present
New York, NY · Hybrid
  • Drive program operations for the Global Services Group enterprise cloud modernization on Google Cloud.
  • Established portfolio-level governance and executive reporting across a multi-year transformation.
  • Own end-to-end delivery for 20+ concurrent use cases from onboarding to production readiness.
  • Built AI-powered automations to streamline processes and reduce manual effort across the program.
  • Orchestrate execution across product, engineering, data, and risk teams globally.
Stealth Startup
Project Manager
Feb 2022 to Aug 2022
Remote
  • Led cross-functional delivery for a web3 sports metaverse combining NFTs, gaming, and horse racing.
  • Oversaw NFT minting, marketplace integration, and live racing data feeds.
  • Managed roadmaps and release cycles across globally distributed teams.
EY
Strategy Consultant
Aug 2021 to Feb 2022
New York, NY
  • Business analyst on the launch of Chick-fil-A's Little Blue Menu digital ordering platform in Nashville.
  • Delivered strategy using Agile Scrum across product, engineering, and operations.
  • Analyzed user feedback and site performance to surface conversion optimizations.
03 / Skills

Focus areas

01
Enterprise Cloud Modernization
Migrating regulated platforms from legacy systems to Google Cloud, safely and at scale.
02
Program & Portfolio Governance
Executive reporting, risk tracking, and operating cadence across multi-year transformations.
03
Product Operations
End-to-end delivery across many concurrent workstreams, from onboarding through production.
04
Data Integration & AI
Bringing enterprise data together so platforms and AI initiatives have solid foundations.
05
Cross-functional Orchestration
Aligning product, engineering, data, and risk around a shared path to done.
06
Building Products
Taking ideas from zero to shipped, with a builder's instinct for what users actually need.
04 / Get In Touch

Let's build
something.

Whether it's a program that needs operating muscle, a product in the making, or a good conversation about data and delivery, my inbox is open.

mermelstein.jacob@gmail.com
Email meLinkedIn
J
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